Shipping Policy

At Casa Milano, we are pleased to offer free shipping on all orders! Please review the details of our shipping policy below:

1. Processing Time
All orders are processed within 1-3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays. You will receive a notification email once your order has been shipped.

2. Shipping Time
Standard shipping takes approximately 7-10 business days for delivery, depending on your location. Delivery times may vary based on the destination and other factors beyond our control (e.g., weather conditions, customs processing).

3. Shipping Charges
We offer free shipping on all orders, regardless of the size or weight of your purchase.

4. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your package’s progress.

5. Delays
While we aim to ship all orders in a timely manner, shipping delays can occasionally occur due to factors beyond our control (e.g., postal service delays, customs processing). We are not responsible for delays caused by the shipping carrier.

6. International Shipping
We currently offer international shipping to select countries. International orders may be subject to additional duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.

7. Shipping Address
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for delays or non-delivery of items due to incorrect or incomplete shipping addresses.

8. Lost or Stolen Packages
Once an order is shipped, Casa Milano is not liable for lost or stolen packages. If your package has not been delivered or is marked as "delivered" but you have not received it, please contact the shipping carrier directly. You may also want to check with neighbors or other members of your household.

9. Contact Information
If you have any questions or concerns regarding shipping, please reach out to our customer support team via our Support Page