Privacy Policy

Privacy Policy

This Privacy Policy explains how Casa Milano (the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from Casa Milano (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information including your username, password, and security questions.

  • Shopping information including the items you view, put in your cart, or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To provide the Services in order to perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, and managing your account.

  • Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show advertisements for products or services. This may include using your information to better tailor the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, we recommend keeping your account credentials safe and not sharing them with others.

  • Communicating with You: To provide customer support, respond to inquiries, and improve our Services. This is necessary to maintain our business relationship with you.

Cookies

We use Cookies on our Site for various purposes, including remembering your preferences, running analytics, and optimizing the Services. You can control cookie settings through your browser, but please be aware that blocking cookies may affect your user experience and the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following situations:

  • Vendors and Service Providers: With vendors who perform services on our behalf (e.g., IT management, payment processing, fulfillment, customer support, etc.).

  • Business and Marketing Partners: Including any third parties like advertising partners that use your data for their own purposes.

  • Affiliates: Within our corporate group for business purposes.

  • Business Transactions or Legal Obligations: In connection with mergers, acquisitions, or to comply with legal obligations such as subpoenas or court orders.

User-Generated Content

If you submit product reviews or other user-generated content on our Site, please be aware that this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. You should review their privacy policies before interacting with them.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information, please contact us to have it deleted.

Security and Retention of Your Information

We use reasonable measures to protect your personal information, but no security system is impenetrable. We recommend you do not send sensitive or confidential information over unsecure channels.

We will retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Your Rights and Choices

Depending on your location, you may have the following rights concerning your personal information:

  • Right to Access / Know: You may request access to the personal information we hold about you.

  • Right to Delete: You may request that we delete your personal information.

  • Right to Correct: You may request that we correct any inaccurate personal information.

  • Right of Portability: You may request a copy of your personal information in a portable format.

  • Restriction of Processing: You may request to restrict the processing of your personal information.

  • Withdrawal of Consent: You can withdraw consent where we rely on it for processing your information.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International Users

Please note that your personal information may be processed outside of your home country, including in the United States, and subject to local laws.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us using the contact details provided on our Site.