Refund Policy

At Casa Milano, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day return policy under the following conditions:

1. Return Period
You have 30 days from the date of receipt to return your product(s) for a refund or exchange.

2. Return Process
To initiate a return, please visit our Support Page and follow the instructions provided. You will be required to fill out a return request form, which will guide you through the process.

3. Return Shipping Costs
Please note that you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item.

4. Condition of Returned Items
To be eligible for a return, items must be unused, undamaged, and in the same condition as when you received them. Items should be returned in their original packaging, including all accessories and tags.

5. Refund Process
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.

6. Non-returnable Items
Some items may not be eligible for returns, including but not limited to clearance items, gift cards, and personalized products.

7. Exchanges
If you would like to exchange a product for a different size or color, please follow the return process, and place a new order for the desired item.

8. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately via the Support Page. We will assist you with returning or exchanging the item at no additional cost.

9. Contact Information
For any questions or assistance with returns, please contact us via our Support Page